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Customer Support

 

Customer Support
 

NIXSYS affirms its major emphasis on support and services with a comprehensive plan of ongoing training for its in-house team and continuing enhancement of its customer service programs.

If you have questions about your new product, or have any issues during your initial operation or integration, please email support@nixsys.com or call our technical support staff. Most questions can be easily answered with a single phone call.

NIXSYS currently warrants all of its workstations and server products or one year parts and labor. All third party items, such as notebooks, monitors, accessories and computer components are governed by the individual manufacturers' warranties.
The warranty covers: replacement of factory parts and labor, help desk support for repair or replacement parts from 9 AM to 5 PM PST (Monday through Friday except holidays). Warranty is valid from the date of shipment.

Frequently, users will modify their systems by adding internal peripherals or components. This is permissible in most cases as long as an email is first sent to support@nixsys.com to confirm what modifications will be made. Failure to do so may void your warranty. By notifying us of planned hardware upgrades, we may be able to inform you of any issues you may encounter when adding the new hardware. We will always go out of our way to help you solve non-order related hardware and software related issues that arise, but that level of support will be made at our discretion. NIXSYS does not give any warranty of any kind to any Open Source software that is preloaded on your systems.


We are here to help.

Learn more about our Standard Warranty
Contact us to speak with a customer support representative. Our staff is ready to assist you.