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RMA Procedures

 

RMA Procedures  

If you need to return products to NIXSYS, then you must request an RMA number.

Product must have been purchased from NIXSYS and be within warranty period. If you have questions about the warranty, and/or our return policies, please see our Warranty and Return Policies first.


RMA Instructions

1. Contact NIXSYS Technical Support
If there is a problem with your NIXSYS system, email support@nixsys.com or call our technical support staff and describe the problem before you request an RMA.


2. Customer Service Will Arrange for a Replacement
If a technical support representative believes that a component exchange or system replacement is needed then, they will initiate an RMA process with our customer service staff. We will ship replacement parts within two business days (contingent upon availability).
Any replacement product will contain instructions on how to send defective products back to NIXSYS. Related shipping charges will be covered only within 30 days of your original system invoice.

In cases where and RMA is authorized for a customer overseas, we require that the customer cover shipping both ways in all cases except for items that are Dead On Arrival, we will cover the return shipping.


3. Repackage the Component or System
Please carefully repackage the component or system in the materials provided. Make sure the RMA number provided by your Customer Service representative is clearly visible on the outside of the box and is written on the inside as well. If you have not been given an RMA number, e-mail support@nixsys.com to receive one.


4. Receive a Credit Memo for a Replacement Part
When we ship your replacement, a corresponding invoice will be issued. You must return the original product within 10 business days, or our accounting department will collect on this invoice. Otherwise, you will be issued a credit memo for the cost of the part(s).


5. Shipping Address
NIXSYS, Inc.
Attn: RMA#___________
9281 Irvine Blvd.
Irvine, CA 92618
Tel: (866) 464-9797